Your Trust, Our Terms: Clear & Fair Policies

Our Commitment to Fair and Clear Policies

Last Updated: February 28, 2024

Welcome to ZenOutdoors. These Terms and Conditions govern your use of our website and your purchase of outdoor yoga accessories. We aim to make our policies as straightforward as possible, ensuring you have a clear understanding of how we operate. By accessing and using our website, you agree to comply with and be bound by these terms. We encourage you to review them carefully.

This document covers key aspects of our business relationship, including how we handle purchases, our return and exchange procedures, and guidelines for using our website content. We are dedicated to providing a user-friendly and secure online environment.

Should you have any questions regarding these terms, please do not hesitate to contact our customer support team at [email protected]. Your peace of mind is important to us.

Purchase, Payment, and Order Processing

When you place an order with ZenOutdoors, you are making an offer to purchase our products. All orders are subject to acceptance by us, which we will confirm through an order confirmation email. This email constitutes our acceptance of your offer and forms a binding contract.

Payment Methods & Security:

• We accept major credit cards (Visa, MasterCard, American Express, Discover) and secure online payment platforms like PayPal.
• All transactions are processed through encrypted payment gateways to ensure the security of your personal and financial information. We do not store your credit card details.

Pricing Accuracy & Errors:

• While we strive for complete accuracy in pricing and product descriptions, errors can occur. In such instances, we reserve the right to correct any errors and to cancel or refuse any orders placed with incorrect pricing.
• If your order is cancelled after your payment method has been charged, we will issue a full refund to your original payment method.

Order Modifications & Cancellations:

• Once an order is placed, modifications or cancellations are only possible within 2 hours of purchase, before the order is processed for shipping. Please contact customer support immediately for assistance.
• Orders that have already been shipped cannot be cancelled; they must be processed as a return upon receipt.

Shipping, Delivery, and Geographic Restrictions

ZenOutdoors is committed to delivering your outdoor yoga gear efficiently and safely. Our shipping policies are designed to provide clear expectations regarding timelines, costs, and international capabilities.

Shipping Methods, Timeframes & Costs:

• We offer various shipping options including standard and expedited services. Estimated delivery times and shipping costs are calculated at checkout based on your location and selected service.
• Please note that these are estimates and actual delivery times may vary due to factors outside our control, such as carrier delays or customs processing.

International Shipping:

• We proudly ship to various international destinations. International shipping costs and estimated delivery times will be provided at checkout.
• Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the buyer's responsibility and are not included in the item price or shipping cost.

Delivery Confirmation & Tracking:

• Once your order ships, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package's journey.
• We are not responsible for packages lost or stolen after confirmed delivery to the address provided by the customer. Please ensure a secure delivery location.

Damaged or Lost Shipments:

• In the rare event of a damaged or lost shipment, please contact our customer support within 7 days of the estimated delivery date. We will assist you in filing a claim with the carrier and work towards a resolution, which may include a replacement or refund.

Returns, Exchanges, and Product Warranties

Your satisfaction is our priority at ZenOutdoors. If you're not completely happy with your purchase, we're here to help facilitate a return or exchange within the guidelines outlined below.

Return Policy:

• You may return most new, unused items within 30 days of delivery for a full refund. Items must be in their original packaging, with all tags attached, and in resalable condition.
• To initiate a return, please visit our online return portal or contact customer support for a Return Merchandise Authorization (RMA) number and further instructions.
• Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

Exchange Policy:

• If you wish to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order for the desired item. This ensures the quickest delivery of your new product.

Product Warranties:

• ZenOutdoors stands behind the quality of our products. Specific warranty coverage details, if applicable, are provided on individual product pages.
• Warranties typically cover manufacturing defects and material flaws under normal use. They do not cover damage caused by misuse, abuse, normal wear and tear, or modifications.
• Please retain your proof of purchase for any warranty claims.

Website Use, Content, and Intellectual Property

This section outlines the terms governing your interaction with the ZenOutdoors website and the protection of our digital assets.

Acceptable Use:

• You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.
• Prohibited conduct includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

Intellectual Property Rights:

• All content on this website, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of ZenOutdoors or its content suppliers and protected by international copyright laws.
• The ZenOutdoors name, logos, and all related product and service names, design marks, and slogans are the trademarks or service marks of ZenOutdoors.

User-Generated Content:

• By submitting any content (e.g., reviews, comments, photos) to our website, you grant ZenOutdoors a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.
• You warrant that you own or otherwise control all the rights to the content you post and that the content is accurate, not confidential, and does not violate any law or infringe upon anyone else's rights.

Prohibited Activities & Account Termination:

• We reserve the right to suspend or terminate your access to the website and services if you violate these terms or engage in any activity that is harmful to other users, third parties, or ZenOutdoors.

Liability, Disclaimers, and Dispute Resolution

This section outlines the limits of our liability and the processes for resolving any potential disputes.

Limitation of Liability:

• To the fullest extent permitted by law, ZenOutdoors shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or inability to use the service.
• Our total liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to ZenOutdoors for the services during the three (3) month period prior to any cause of action arising.

Disclaimers:

• The products sold by ZenOutdoors are intended for their stated purpose and should be used safely and responsibly. We make no guarantees regarding individual results from using our products, as outcomes can vary based on individual practice and circumstances.
• The website and its content are provided "as is" without any warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Dispute Resolution:

• Any dispute or claim relating in any way to your use of any ZenOutdoors service or any products sold or distributed by ZenOutdoors will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
• The arbitration will be conducted by the American Arbitration Association (AAA) under its rules. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

Governing Law & Jurisdiction:

• These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles.